RERA Premium Access Terms

These RERA Premium Access Terms ("Agreement") are entered into between:

RERA PropTech OÜ, registry code 17251982, registered at Harju maakond, Tallinn, Kristiine linnaosa, Kuldnoka tn 22, 10619, Estonia, operating via https://rera.pt and its subdomains, as well as other country-specific domains and their subdomains ("RERA", "we", "us", "our"),

and

the user who purchases, activates, accesses, or uses Premium Access through a RERA account ("User", "you", "your").

This Agreement governs the purchase and use of Premium Access and the premium digital features made available by RERA from time to time.

1. Purpose and scope

1.1. RERA provides an online property search platform and related digital services.

1.2. Premium Access is a paid digital service that unlocks certain additional features, tools, information blocks, market signals, or other platform functionality that may be unavailable to non-premium users.

1.3. This Agreement supplements the RERA Terms of Service, Privacy Policy, Cookie Policy, and any other applicable terms published by RERA or presented at checkout.

1.4. In the event of conflict between this Agreement and the general Terms of Service, this Agreement shall prevail only in relation to Premium Access and the premium features governed by this Agreement.

1.5. Nothing in this Agreement limits any mandatory consumer rights that cannot be excluded under applicable European Union or national consumer protection law.

2. Definitions

For purposes of this Agreement:

2.1. "Account" means the registered RERA user account through which Premium Access is purchased.

2.2. "Premium Access" means the paid account status that unlocks Premium Features for the purchasing Account.

2.3. "Premium Feature" means any feature, tool, data block, estimate, insight, report, interface, or other functionality made available by RERA only to users with Premium Access or otherwise marked as premium.

2.4. "RERA Price Estimate" means the premium feature described in Section 4 of this Agreement.

2.5. "Comparable Listings" means property listings selected by RERA's systems as potentially relevant for comparison based on available listing data, market signals, location, property characteristics, and other proprietary parameters.

2.6. "Estimate Output" means the information shown by the RERA Price Estimate feature, including estimated values, confidence level, comparison status, comparable properties, explanatory text, and related market signals.

2.7. "Order" means the checkout process by which you purchase Premium Access.

3. Eligibility and account requirement

3.1. Premium Access is available only to registered and authenticated users.

3.2. Premium Access is attached only to the Account through which the purchase was made.

3.3. Premium Access is personal to the purchasing Account and does not extend to other accounts owned, controlled, managed, or used by the same person or by another person.

3.4. Premium Access may not be transferred, shared, resold, sublicensed, assigned, or otherwise made available to another account, user, agency, company, or third party unless RERA expressly agrees in writing.

3.5. RERA may refuse, suspend, or terminate Premium Access if we reasonably believe that the Account is being misused, shared unlawfully, used for scraping or reverse engineering, involved in payment abuse, or used in breach of this Agreement or applicable law.

4. Current Premium Feature: RERA Price Estimate

4.1. As of the effective date of this Agreement, the primary Premium Feature available under Premium Access is the RERA Price Estimate.

4.2. The RERA Price Estimate is hidden by default and is available only to authenticated users with active Premium Access.

4.3. The RERA Price Estimate is designed to help users understand how a listed property price compares with available market data and similar nearby listings.

4.4. The feature may display, depending on the property type, deal type, data availability, and platform logic:

• RERA's indicative estimated monthly rent;
• RERA's indicative estimated market price per square metre;
• the listed monthly rent;
• the listed price per square metre;
• a market comparison label, such as fairly priced, high versus market, low versus market, or similar;
• confidence level;
• the number of comparable listings used;
• selected Comparable Listings used for comparison;
• explanatory and warning text;
• other related market signals or interface elements.

4.5. For rental listings, RERA may display an indicative estimated monthly rent and compare it with the listed monthly rent.

4.6. For sale listings, RERA may display an indicative estimated market price per square metre and compare it with the listed price per square metre.

4.7. RERA may update the interface, labels, calculation logic, comparison logic, confidence logic, and displayed data from time to time.

5. How the RERA Price Estimate works

5.1. The RERA Price Estimate compares a listing with available Comparable Listings and market signals.

5.2. Comparison may take into account factors such as location, nearby properties, property area, number of bedrooms, property type, deal type, listing category, market trends, and other parameters.

5.3. Some parameters, scoring rules, weights, data cleaning logic, fraud controls, comparison logic, and algorithmic methods are confidential and constitute RERA's commercial know-how and trade secrets.

5.4. RERA is not required to disclose the full calculation method, internal scoring model, ranking logic, data weighting, deduplication logic, or any proprietary technical process used to generate the Estimate Output.

5.5. The Estimate Output may change over time as new listings, updated prices, market movements, corrected data, additional signals, or technical improvements become available.

5.6. The RERA Price Estimate is based on available listing data and market signals. It may rely on third-party data, user-submitted data, public listing information, partner data, automated classification, and other sources available to RERA.

5.7. RERA does not guarantee that all input data is complete, current, accurate, independently verified, or free from error.

6. Important valuation disclaimer

6.1. The RERA Price Estimate is not a formal property valuation.

6.2. The RERA Price Estimate is not a bank valuation, surveyor valuation, certified appraisal, investment advice, legal advice, tax advice, financial advice, mortgage advice, or real estate agency advice.

6.3. The Estimate Output does not determine the real, final, legal, bank-approved, mortgage-approved, surveyor-confirmed, or transaction value of any property.

6.4. The RERA Price Estimate is intended only as an indicative digital tool to help users orient themselves and compare a listed price with available market signals.

6.5. A property may be priced above or below the Estimate Output for legitimate reasons, including but not limited to renovation quality, exact condition, view, floor, building quality, plot characteristics, title status, urgency, furnishings, energy efficiency, parking, private amenities, legal characteristics, negotiation strategy, or other factors not fully captured by available data.

6.6. You should not rely solely on the RERA Price Estimate when deciding whether to rent, buy, sell, negotiate, finance, reserve, or otherwise transact in relation to a property.

6.7. Before making a property decision, you should conduct your own due diligence and, where appropriate, obtain advice from a qualified real estate professional, licensed valuer, surveyor, lawyer, tax adviser, mortgage adviser, or other relevant professional.

7. Insufficient data and feature unavailability

7.1. The RERA Price Estimate may not be available for every listing.

7.2. In some cases, there may be insufficient comparable data, insufficient nearby listings, insufficient listing quality, unusual property characteristics, incomplete information, technical limitations, or market conditions that prevent RERA from generating a meaningful Estimate Output.

7.3. Where RERA determines that there is not enough data to provide an estimate, the platform may show a message indicating that the estimate is unavailable or that there is insufficient data.

7.4. You acknowledge and agree that Premium Access does not guarantee that the RERA Price Estimate will be available for every property, area, category, transaction type, listing, or market.

7.5. The temporary or permanent unavailability of the RERA Price Estimate for a specific listing does not automatically entitle you to a refund, compensation, or extension, unless required by mandatory law or unless the paid service is not supplied due to a material failure attributable to RERA.

8. Pricing, payment, and taxes

8.1. Premium Access is purchased by a one-time payment, unless a different payment model is expressly stated at checkout.

8.2. The applicable price is the price displayed on the RERA platform at the time you place the Order.

8.3. Prices may vary depending on country, currency, user segment, promotional campaign, marketing offer, discount, tax treatment, payment method, or other commercial conditions.

8.4. RERA may change the price of Premium Access from time to time. Price changes apply prospectively and do not retroactively change the price already paid for a completed Order.

8.5. Unless otherwise stated at checkout, prices are denominated in EUR.

8.6. VAT, sales tax, or other applicable taxes may be shown separately or treated as included, depending on the checkout page, invoice, user status, and applicable tax rules.

8.7. Payment is processed through Stripe or any other payment provider made available by RERA.

8.8. You are responsible for providing accurate billing information and ensuring that your payment method is authorised for the transaction.

8.9. After successful payment, RERA may issue a receipt, invoice, confirmation email, or other electronic purchase confirmation.

9. Activation and duration

9.1. Unless otherwise stated at checkout, Premium Access is activated after successful payment.

9.2. Premium Access is made available digitally through the purchasing Account.

9.3. Unless otherwise stated at checkout, Premium Access remains attached to the purchasing Account while RERA continues to provide the relevant premium service and while the Account remains active and compliant with this Agreement.

9.4. Premium Access does not create a right to use RERA services after account closure, account deletion, permanent suspension, termination for breach, platform shutdown, or discontinuation of the relevant premium service in accordance with this Agreement and applicable law.

9.5. If your Account is deleted at your request or terminated due to your breach of this Agreement, you may lose Premium Access without refund, unless mandatory law requires otherwise.

10. Existing users and future price changes

10.1. If you have already purchased Premium Access, future changes to the purchase price will not require you to pay the difference for the same Account.

10.2. Promotional prices, discounts, or special offers made available after your purchase do not entitle you to a retroactive refund or price adjustment.

10.3. If Premium Access is later offered at a higher price, your previously completed purchase remains valid for the purchasing Account, subject to this Agreement.

10.4. If RERA introduces new paid products, separate premium packages, add-ons, subscriptions, reports, AI tools, or business services in the future, those products may be subject to separate pricing and separate terms, unless RERA expressly includes them in your existing Premium Access.

11. Refund policy and withdrawal rights

11.1. RERA provides a voluntary refund window of three (3) calendar days from the time of purchase of Premium Access.

11.2. During this voluntary refund window, you may request a refund by contacting RERA support at [email protected] or through any refund request method made available by RERA.

11.3. After the three (3) calendar day voluntary refund window expires, Premium Access is considered made available to your Account, and no contractual refund will be due, except where required by mandatory law or where there is a material failure to supply the paid digital service attributable to RERA.

11.4. If you are a consumer in the European Union or another jurisdiction with mandatory consumer protection rights, you may have statutory rights in addition to this voluntary refund policy. Nothing in this Agreement limits or excludes rights that cannot be limited or excluded under applicable law.

11.5. Where permitted by applicable law, RERA may ask you at checkout to expressly request immediate activation of Premium Access and to acknowledge that immediate supply of the digital service may affect your statutory withdrawal rights.

11.6. If such express consent and acknowledgement are validly collected and applicable law permits the limitation or loss of the withdrawal right, your statutory withdrawal right may be limited or lost to the extent permitted by law once Premium Access has been supplied or performance has begun.

11.7. Refund requests may be rejected where RERA reasonably believes that the request is fraudulent, abusive, connected with payment manipulation, connected with repeated refund abuse, or made after a chargeback or payment dispute has been initiated, unless mandatory law requires otherwise.

11.8. Approved refunds will normally be processed to the original payment method. Processing times may depend on the payment provider, card issuer, bank, and payment method.

11.9. If a payment is reversed, charged back, disputed, or found to be unauthorised, RERA may suspend or terminate Premium Access, restrict the Account, or request repayment before restoring access.

12. Changes to Premium Features

12.1. RERA may add, remove, rename, redesign, improve, replace, limit, suspend, or modify Premium Features from time to time.

12.2. RERA may update the RERA Price Estimate logic, confidence labels, comparison thresholds, displayed comparable listings, interface design, data sources, algorithmic models, and explanatory text.

12.3. RERA may introduce additional Premium Features in the future. Additional features may be included in Premium Access or offered separately, at RERA's discretion.

12.4. RERA does not guarantee that every future premium product, report, AI feature, business tool, paid service, or add-on will be included in the Premium Access purchased under this Agreement.

12.5. If RERA materially removes the only substantial Premium Feature available under Premium Access and does not provide a reasonable replacement, you may contact RERA support. RERA may, where appropriate and subject to applicable law, offer a remedy, partial refund, alternative access, or another reasonable solution.

13. Acceptable use

13.1. You may use Premium Access only for lawful personal or internal business purposes related to property search, market orientation, and listing comparison.

13.2. You must not:

• copy, scrape, extract, harvest, or bulk-download Estimate Outputs, Comparable Listings, or market data;
• use Premium Access to build, train, benchmark, or improve a competing product, dataset, valuation model, marketplace, AI system, or scraping system;
• reverse-engineer, decompile, infer, attack, test, manipulate, or bypass RERA's algorithms, scoring systems, confidence models, pricing logic, or access controls;
• resell, redistribute, publish, syndicate, or commercially exploit Estimate Outputs outside the normal use of the RERA platform;
• share your Account or Premium Access with third parties;
• use bots, automation, scripts, crawlers, browser extensions, or unauthorised integrations to access Premium Features;
• attempt to obtain Premium Access without payment;
• interfere with platform security, availability, or data integrity.

13.3. RERA may monitor suspicious usage patterns and may suspend or terminate Premium Access where misuse is detected.

14. Availability and technical limitations

14.1. RERA will use reasonable efforts to make Premium Access available, but we do not guarantee uninterrupted, error-free, or permanent availability.

14.2. Premium Features may be unavailable, delayed, inaccurate, incomplete, or degraded due to maintenance, technical issues, third-party service failures, payment provider issues, data source limitations, cyber incidents, force majeure, or other reasons beyond RERA's reasonable control.

14.3. RERA may temporarily suspend access to Premium Features for maintenance, security, legal, operational, or technical reasons.

14.4. RERA is not liable for temporary unavailability or degraded performance unless such liability cannot be excluded under applicable law.

15. Personal data and privacy

15.1. RERA processes personal data in connection with Premium Access in accordance with the RERA Privacy Policy and applicable data protection laws.

15.2. Personal data processed in connection with Premium Access may include account information, billing information, payment status, purchase history, access status, feature usage, device/session signals, support communications, and technical logs.

15.3. RERA may process usage and technical data to provide Premium Access, prevent fraud, improve product quality, secure the platform, troubleshoot errors, analyse feature performance, and comply with legal obligations.

15.4. Payment data may be processed by Stripe or another payment provider. RERA does not necessarily store full payment card details.

16. Suspension and termination

16.1. RERA may suspend or terminate Premium Access if you:

• breach this Agreement or the Terms of Service;
• misuse the platform or Premium Features;
• share, resell, or transfer Premium Access;
• attempt to reverse-engineer or scrape RERA systems;
• initiate fraudulent, abusive, or bad-faith payment disputes;
• violate applicable law;
• create security, legal, operational, or reputational risk for RERA or other users.

16.2. If Premium Access is suspended or terminated due to your breach, you may not be entitled to a refund, unless mandatory law requires otherwise.

16.3. RERA may discontinue Premium Access or specific Premium Features for business, legal, technical, or operational reasons. Where required by applicable law, RERA will provide an appropriate remedy.

17. No guarantee of property outcome

17.1. Premium Access does not guarantee that you will find, rent, buy, sell, reserve, finance, negotiate, or successfully complete any property transaction.

17.2. RERA does not guarantee that any listing is correctly priced, available, legitimate, suitable, financeable, legally compliant, or free from defects.

17.3. RERA is not a real estate agency, bank, lender, licensed valuer, surveyor, law firm, tax adviser, or investment adviser.

17.4. Any decision you make in relation to a property remains your sole responsibility.

18. Limitation of liability

18.1. To the maximum extent permitted by applicable law, RERA shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profit, loss of opportunity, loss of data, loss of goodwill, loss of bargain, or loss resulting from reliance on Estimate Outputs.

18.2. To the maximum extent permitted by applicable law, RERA's aggregate liability arising out of or in connection with Premium Access shall not exceed the amount actually paid by you for Premium Access.

18.3. Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights.

19. Amendments

19.1. RERA may update this Agreement from time to time.

19.2. Material changes will become effective upon publication on the platform or upon other reasonable notice, unless a longer notice period is required by applicable law.

19.3. Changes will not retroactively change the price already paid for a completed Premium Access purchase.

19.4. Continued use of Premium Access after the effective date of updated terms constitutes acceptance of the updated terms, unless mandatory law requires a different process.

20. Governing law and jurisdiction

20.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Estonia, without prejudice to any mandatory provisions of applicable European Union law or mandatory consumer protection laws that apply to you.

20.2. Any dispute arising out of or in connection with this Agreement shall be subject to the jurisdiction of the courts of Estonia, unless mandatory law provides otherwise.

20.3. If you are a consumer resident in the European Union, you may also have the benefit of mandatory consumer protection rules of your country of residence where such rules apply.

21. Contact information

If you have any questions, refund requests, complaints, or disputes regarding Premium Access, please contact:

RERA PropTech OÜ
Registry code: 17251982
Registered address: Harju maakond, Tallinn, Kristiine linnaosa, Kuldnoka tn 22, 10619, Estonia
Email: [email protected]
Website: https://rera.pt

22. User acknowledgement

By placing an Order for Premium Access, you acknowledge that:

• you have read and understood this Agreement;
• you agree that Premium Access is a paid digital service;
• you understand that the current Premium Feature is the RERA Price Estimate;
• you understand that the RERA Price Estimate is indicative only and is not a formal valuation;
• you understand that some listings may not have enough data for an estimate;
• you understand that Premium Access applies only to the purchasing Account;
• you agree to the pricing, refund policy, and access rules displayed at checkout and described in this Agreement.